Warranty Policy
At Claylia, we want every crafting experience to be smooth, joyful, and worry-free. Every batch of our clay and plaster is carefully mixed and tested to meet high safety and quality standards.
If something arrives damaged, defective, or simply not up to standard, our team is here to make it right. Reach out to us anytime at Support@Claylia.com.
1. Our Guarantee & Coverage Periods
Crafting Tools & Reusable Equipment: 1-Year Guarantee
Includes sculpting tools, rolling pins, acrylic mats, and silicone molds. If any tool breaks or fails due to a manufacturing defect within 1 year of delivery, we will replace it for free.
Clay & Plaster Materials: 180-Day Freshness Guarantee
Includes 52-Color Magic Air-Dry Clay, White Stone-Plastic Clay, and High-Purity Plaster Powder. If your unopened materials are dried out, hardened, leaking, or defective upon delivery within 180 days of receipt, we will send replacement colors or a new kit.
Complimentary Gifts & Extras: 90-Day Guarantee
Any free tools or gift accessories that come with your order are covered against defects for 90 days.
2. What We Cover (Under Normal Crafting Use)
- Defective or damaged tools upon delivery
- Factory-sealed clay or plaster that has hardened or degraded before first use
- Missing colors, broken parts, or packaging leaks
- Free replacements for individual colors, tool parts, or entire kits as needed
3. What We Do Not Cover
- Naturally dried clay after the original packaging has been opened or left unsealed
- Normal wear and tear on disposable items (like sandpaper, mixing sticks, or brushes)
- Accidental damage, drops, or improper storage (such as direct sunlight or freezing temperatures)
- Purchases made through unauthorized third-party sellers
4. How to Request a Replacement
Step 1: Send us an email
Contact Support@Claylia.com with your order number in the subject line.
Step 2: Share a quick photo or video
Include a clear photo or short video showing the issue, along with a brief description.
Step 3: Quick review
Our friendly support team will review your message within 24 to 48 hours.
Step 4: Problem solved
Once approved, we will ship out your replacement parts or new kit right away.
Need Help With a Project?
If you have questions about clay consistency, mixing plaster, or drying times, drop us a line at Support@Claylia.com. We are always happy to help you craft your best work!